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The Importance of a Consistent Monitoring Process

The sixth element of an effective compliance program is ongoing auditing and monitoring activities. While auditing typically involves the concurrent or retrospective review of identified risk areas, monitoring is about the day-to-day activities and processes we use to make sure we are compliant. The OIG devotes much more ink to auditing in their Compliance Guidance, but it is the initial monitoring activities that produce good audit results.

Monitor transitive verb – to watch, observe, listen to, or check (something) for a special purpose over a period of time (Merriam-Webster Digital Dictionary)

A few examples of monitoring activities:

  • Verifying employees, contractors and physicians against the OIG Exclusion List (physicians are frequently overlooked)
  • Confirming appropriate signatures, dates and documentation prior to billing for services
  • Verifying that patient visits are scheduled appropriately and according to the plan of care
  • Ensuring appropriate staffing levels to meet the needs of the patient population

Of course, these activities can later be audited but let’s look at the monitoring process. Notice the term process.

Process noun – a series of actions that produce something or that lead to a particular result (Merriam-Webster Digital Dictionary)

As compliance professionals, we are looking for a particular result from our monitoring activities. To make sure our results are consistent, we need to ensure our processes are consistent. In other words, processes should be written, especially those that relate to monitoring activities. Belief that a process was in place is not a good defense, and “informal” or “unwritten” processes create unnecessary risk.

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Contact us for the necessary expertise, resources and tools to improve and maintain compliance.

TCG Celebrates 25 Years in Business

The Corridor Group had a great time celebrating last week with clients, friends and family at our 25th Anniversary event. A highlight from the day was the keynote presentation by Steven Smith, author of “Catalyst.”

We truly enjoyed all of the conversations and exchanges that took place during the Leadership Summit and subsequent breakout sessions. A ‘meeting of the minds’ is the best way we can explain the successful summit!

Thank you to everyone who celebrated with us, and to our sponsors who helped to make this event such a success: Mopdog Creative + Strategy; Medline Industries, Inc.; HealthEdge Investment Partners; Schumaker, Loop & Kendrick, LLP; BKD CPAs & Advisors; Husch Blackwell; Homecare Homebase and Allied Business Group.

Below are photos from the TCG 25th Anniversary Celebration. 












OVERLAND PARK, KANSAS, April 14, 2014 –The Corridor Group (TCG), a leading national provider of compliance, consulting, coding, talent and education solutions to post-acute healthcare organizations, is pleased to announce the appointment of Des Varady as Chief Executive Officer.

As part of this transition, Jeannee Parker Martin will move to the role of Vice Chairman and Principal of TCG and will continue to help guide TCG’s strategic development by working closely with Mr. Varady and his team. Ms. Martin will also continue to represent TCG and its commitment to home care and hospice through her many industry leadership efforts.

“I am pleased to turn over the reins of day-to-day leadership to such a capable individual as Des.  We have worked closely together over the past year, and I will continue to support him in every way possible,” stated Ms. Martin. “I also look forward to working more closely with our Board of Managers and investment partners by redoubling our efforts to advance the position of providers in the post-acute healthcare marketplace, and to ensuring that TCG is strategically positioned to deliver optimal value to its clients.”

Mr. Varady joined TCG as its President and Chief Operating Officer in early 2013 and has led key operational and market initiatives, including the launch of TCG Coding Solutions via the acquisition of Daymarck in December 2013, the execution of TCG Compliance Solutions and the expansion of TCG Education Solutions. He has more than 25 years of successful executive leadership in healthcare and technology, and experience in delivering business strategy, operational effectiveness, compliance improvement, complex information technology deployment, and quality assurance for some of the nation’s largest healthcare delivery and payer organizations.  Mr. Varady will continue to develop and promote the strategic vision of TCG and will work with the executive team to execute the company’s ongoing transformation and growth plans.

“It is a pleasure to work closely with industry veterans and leaders, such as Jeannee Parker Martin and Kathy Dodd, TCG’s founder and Chairman Emeritus, and I look forward to continuing to build on the legacy of what these two outstanding women have created,” commented Mr. Varady. “With their continued support, and the additional resources available from our private equity sponsor, HealthEdge Investment Partners, I am very excited about our future and the great solutions we continue to bring to our clients.”



Founded in 1989, The Corridor Group (TCG) is a leading national provider of compliance, consulting, coding, talent and education solutions to the post-acute healthcare industry. In December 2013, TCG acquired Daymarck, a leading provider of outsourced medical coding and OASIS review services, expanding its offerings to address increased compliance scrutiny and ICD-10 transitional needs. In 2003, TCG launched TCG CHEX eLearning ( web-based training and orientation and the first of its kind specifically designed for home care and hospice. Since inception, TCG has provided business advice and solutions to thousands of clients ranging from large health systems and national chains to smaller independently operated agencies. TCG is a portfolio company of HealthEdge Investment Partners. For more information visit



HealthEdge Investment Partners, LLC is an operating-oriented private equity firm founded in 2005 that focuses exclusively on the healthcare industry. HealthEdge seeks to achieve superior returns by investing in businesses that benefit from the knowledge, experience and network of relationships of its partners. HealthEdge’s partners have more than 100 years of combined operating experience in healthcare as CEOs and investors. For more information on HealthEdge, visit