By: Jeannee Parker Martin, CEO
I think back to a recent dinner meeting with a few of my colleagues, the importance of having a reservation came to mind. With so many great restaurants to choose from, I thought through what would best meet our needs. The particular restaurant I chose, Bottega, is a local favorite and usually has a long wait due to its excellent cuisine and atmosphere. Knowing this, I made a reservation and asked for a certain table tucked away from the main area of the restaurant. The dinner meeting was a success – excellent food, service and conversation! It all started with understanding the preferences of my colleagues and, simply put, making a reservation for the right table.
It is hard to believe that 2013 is quickly coming to a close. The Corridor Group, like many organizations, is in the midst of finalizing our 2014 strategies and budget. Part of our planning involves ways to connect with key partners to best understand how we can support their goals. In essence, we are reserving a “seat” at their sought-after “table.” Again, timing, location and preparation are all key to ensure success.
Health care reform has driven providers and payers to develop focused metrics, smoother transitions of care and consider re-configuring service delivery and payment models, such as Accountable Care Organizations and payment bundling. Consumers are benefiting. Coordinated care helps ensure that patients, especially the chronically ill, get the right care at the right time. Proper care coordination succeeds when delivering high-quality care and spending health care dollars more wisely results in the best patient outcome. Research has found that information is often fragmented in silos and there is poor communication between settings. There is often a misunderstanding or confusion about how and who should manage care resulting in stays in higher cost settings, medication errors, confusion about follow up with primary care providers, and post-acute care alternatives, such as home care and hospice. Leading providers have implemented proven strategies to ensure proper care coordination in order to meet care coordination, regulatory and reimbursement demands.
There is no time like the present to start making your “reservations” with key partners to discuss strategies for the 2014 and beyond. Be prepared to demonstrate why your organization should be part of their solution for smooth care transitions and achieving quality outcomes. In doing so, you may find yourself with an open invitation to sit at the table with the partners that are focused on doing the right thing right.