Posted on Monday, September 28, 2020
New research conducted by Citus Health shows that 80% of family caregivers surveyed would choose a hospice based on their ability to respond in a timely manner. The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey’s ratings can also be based on timely communication.
“Many teams are working remotely for the first time, so they’re not right next to each other inside the same building. This is creating friction in the communication process. Being able to update each member of the care team in real time about any patient care developments has definitely been highlighted during the pandemic,” Melissa Kozak, CEO of Citus Health, told Hospice News. “On the patient and family caregiver front, with family members not being able to visit their loved ones because of quarantine restrictions, they have often felt in the dark about what’s been going on with their ill loved one. I think as consumers there’s more of a demand for real-time communication since many family members are using tools and devices to interact in other areas of their lives.”
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