Posted Sunday, October 24, 2021
Telehealth rose in popularity when the pandemic hit, and in the beginning, satisfaction with it was high. As time has passed, that feeling has started to change.
“A recent study from J.D. Power identified a number of factors that could be driving the decline, including a limited range of services, inconsistent delivery and access, confusing technology, unexpected costs and a lack of health care provider details. The study gauged more than 4,600 consumers’ telehealth experiences from June 2020 to July 2021.
Telehealth utilization rose up to 36% this year, a stark jump from 9% in 2020 and 7% in 2019, J.D. Power reported. Patients indicated lower satisfaction with telehealth this year compared to last.
Nearly 60% of telehealth users indicated convenience as a main driver to utilization, according to the study findings. Quick access to care and safety also topped the list at 47% and 36%, respectively.”
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