Posted September 28, 2022
Recent research from BerryDunn found that limiting case manager workloads can positively impact length of stay. Length of stay is an important metric from both a clinical and business standpoint. Many patients’ length of stay is a week or less, which is not long enough for them to receive the full benefit of hospice care.
“No matter what data point I looked at, I went back to that caseload and every single time if you got past 25, both your patient satisfaction and your quality outcomes are diminished,” Lindsey Doak, home health and hospice leader for BerryDunn, told Hospice News. “The smaller the caseload, the more you have control of your patients. But also, if you have a caseload of 25, you are able to see your patients at least once a week. Whereas once that increases, you can no longer maintain that. You’re sending out another clinician.”
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