In-Home Care Agencies Should Focus on Building Blocks of Client Trust

Posted on Monday, December 16, 2019 1:33 PM

The crux of home care providers is to gain the trust of the seniors they want to take care, and if they don’t earn their trust, it will affect their overall bottom line.  A recent study funded by the National Institute on Disability, Independent Living and Rehabilitation Research (NIDILRR) found that the most important area to focus on is innovative training programs and matching a senior with a compatible caregiver. 

“The qualities of the caregiver that support trust extend beyond professional skills,” Rachel E. Stuck, one of the study’s authors, told Home Health Care News. “These are personal and vulnerable tasks for the older adults, therefore a more personal connection with the caregiver can help them trust them more. A mismatch between the older adult and caregiver can cause distress for both of them, so understanding these issues provides a starting point for learning how to mitigate them.”

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