No Easy Answers on Hospice Turnover Costs

August 18, 2022

Hospices have been pouring money to bolster their workforce and are looking for ways to balance the costs associated with recruitment that differ from retention expenses.

As hospices choose which buckets to fill, the cost of retention may be a little harder to quantify than the cost of recruitment, according to Cooper Linton, associate vice president of North Carolina-based Duke HomeCare and Hospice.

“The costs of recruiting and retention is so baked into our operational and financial cultures that it gets difficult to tease out,” Linton told Hospice News. “Sign-on bonuses, those are very clear recruitment expenses. But giving raises to retain staff, is that a true retention expense or simply a market adjustment around inflation and the cost of living? How long do you spend training, orienting, and replacing staff?”

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