Outdated Communication Methods Are Holding Home-Based Care Providers Back

Posted Sunday, June 13, 2021

Last week, Citrus Health and Porter Research released a report that examined how the communication between providers and patients impacts overall care service satisfaction. The report detailed survey responses of 300 patients and family caregivers who have experienced home-based care over the last 12 months.

“Generally, responsiveness — or how quickly the patient or family caregiver receives communication from a provider in regards to a question or urgent need — plays a significant role in how satisfied home health recipients are with care services. The Citus Health-Porter report reinforced that fact.

Specifically, 95% of the home-based care users who participated in the survey effort said that communication responsiveness impacted how satisfied they were with a provider.”

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