Rise of Hospice Telehealth Can Stoke Patient Satisfaction

POSTED ON MONDAY, August 24, 2020

Due to COVID-19, telehealth is on the rise as patients and providers are utilizing it to provide services from a distance.  If it is going to remain a priority going forward, hospices need to be able to gauge patient and family satisfaction as they prepare to negotiate with Medicare Advantage Plans in 2021.

“Patient and family satisfaction will be critical to maximize as hospice moves towards value-based payment models in 2021. Emerging evidence suggests that senior citizens comprise the demographic that is most eager to use telehealth for chronic care management, according to a recent consumer survey by health care company American Well (AmWell). Respondents cited chronic disease management and prescription renewals as the leading drives towards telehealth among older populations.”

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