Silo Busting: Five Ways to Improve Your Company’s Customer Focus for Star Rating Achievement

Posted Saturday, March 12, 2022

Organizations are always being told that they should streamline their business activities by experts, but the question is how?

“Evolving how you tackle your enterprise’s initiatives from “silos” to “systems” and from “measuring” to “managing” requires resolve and a strong commitment to both results and incremental progress. Seize this moment (amidst so much progress and forward movement toward a customer-focus in health care) to synchronize your various key organizational initiatives. Here are practical steps you can take. Even if you can only implement to a few of them, you’ll still be “directionally correct.””

Experts suggest the following steps:

  1. Establish a common language and use it across your organization
  2. Align performance measures, activities, and budget with the organization’s priorities
  3. Create clear lines of accountability across all levels of the organization
  4. Create an environment where collaboration thrives and silos wither

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