POSTED ON MONDAY, July 6, 2020
Due to COVID-19, CMS issued new waivers and flexibilities to allow hospice and other providers to utilize telehealth to minimize exposure and spread of the virus. Wakefield Research and Boston-based data solutions company Kyruss collaborated to survey 1,000 patients and families between February and May 2020 to gather feedback regarding virtual care services they received. Patient care experience and future interest in telehealth were among the survey’s primary focuses.
“Overall patient satisfaction with virtual care was high,” the report stated. “With half of respondents willing to switch providers for the offering.”
According to the survey’s findings, more than 75% of respondents were satisfied with their virtual care and nearly as many responded that they would want to continue with telehealth utilization as a standard part of their care. However, variations existed between the three generational groups surveyed. While 77% of Baby Boomers were “very or completely” satisfied with the telehealth care received, this was lower than groups such as Millennials reporting an 89% satisfaction.”
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