Posted Sunday, June 19, 2022
Face-to-face encounter documentation remains a struggle for home health providers.
The rules and regulations around it are often inconsistent, but there are also ways for providers to fight back against claim denials.
Face-to-face documentation is already one of the top reasons for those claim denials in Medicare and Medicaid, and also, the regulatory guidelines have recently changed – a further reason why providers need to hone in on best practices.
There are multiple aspects of the process that have somewhat fraught guidelines, C3 Advisors President Sharon Harder said on a webinar hosted by WellSky last week.
“So in essence, what we have – especially for home health – is sort of a hodgepodge of additions to the original rule, which has muddied the water, to say the very least,” Harder said. “Consequently, navigating the face-to-face guidance can be a challenge, even for those of us who do it for a living day in and day out.”
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