How Hospice Quality Reporting Can Impact Recruitment, Retention

Posted May 3, 2023

Quality data is becoming another tool for hospices seeking to improve retention and recruitment.  This data indicates how it compares to its competition for current and future employees.

Quality scores also can serve as a baseline for educating staff on how their roles tie into compliance and patient experiences, according to Mary Jane Ruppert, assistant vice president of clinical services, Heartland Home Care & Hospice.

“Some of the challenges we face as an organization are with the quality measures, as well as certainly turnover of staff, but also staff coming to hospice that don’t have a lot of experience in hospice and may not have experience in knowing what a reported quality measure is, what it means, or how they impact it,” Ruppert said during the National Hospice and Palliative Care Organization (NHPCO) Interdisciplinary Conference.

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