Technological Sophistication Essential to Recruiting a ‘Gen Z’ Hospice Workforce

Posted Thursday, October 26, 2023

As more members of “Gen Z” come into the hospice workforce, employers will need to adapt to their needs and priorities in order to maximize recruitment and retention.  A key need in the market.

Gen Z includes individuals born between 1997 and 2025, and this generation is coming of age in a very different environment than their Baby Boomer, Generation X and Millennial predecessors, and this has shaped their attitudes and behaviors in the workplace.

One of the most significant differences between Gen Z and older generations is their relationship to technology, according to David Stillman, researcher and co-author of two books, “When Generations Collide” and “The M-Factor: How the Millennial Generation Is Rocking the Workplace.  Stillman and his son and collaborator Jonah Stillman spoke at the National Hospice and Palliative Care Organization (NHPCO) Annual Leadership Conference.

“The biggest difference that we have is that if I take a look at Baby Boomers, ‘Xers’, and Millennials, we can truly be classified as what we call digital pioneers because each generation really is a pioneer for some technological change,” David Stillman said in a keynote address. “Gen Z has never had to pioneer anything. They’re what we call digital natives. They only know my world where, if you need something, there’s a technological solution.”

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