In the best of times, finding and keeping good staff is the key challenge facing home health and hospice providers. As we enter the third year of the pandemic, it is even more difficult to acquire and maintain adequate staffing levels. And it’s not like staffing challenges haven’t always existed – it’s just that recent events like the pandemic and substantial shifts in everyone’s perspective on work has changed the situation for the worse.
More than ever, you need to be looking at every opportunity to:
When looking for a partner to help you address these difficult problems, make sure they understand your business and the unique issues that affect your ability to attract and retain staff.
Look for a partner who:
Can address your back-office staffing requirements and augment staff, especially appreciating the difficult role of the clinical supervisor managing a remote workforce
Understands and appreciates the types of staff required to meet patient needs including fully licensed registered nurses, LPNs, physical therapists or therapy assistants
Has the mindset, tools and experience in virtualizing staff roles for success
Provides clinical staff feedback to improve and optimize documentation practices
Has expertise in the complex world of reimbursement and coding so they can assist back-office staff with processes such as reviewing documentation to completing workflow tasks
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