Posted Sunday, June 13, 2021
Last week, Citrus Health and Porter Research released a report that examined how the communication between providers and patients impacts overall care service satisfaction. The report detailed survey responses of 300 patients and family caregivers who have experienced home-based care over the last 12 months.
“Generally, responsiveness — or how quickly the patient or family caregiver receives communication from a provider in regards to a question or urgent need — plays a significant role in how satisfied home health recipients are with care services. The Citus Health-Porter report reinforced that fact.
Specifically, 95% of the home-based care users who participated in the survey effort said that communication responsiveness impacted how satisfied they were with a provider.”
Click here for the full article.
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For over 30 years, Corridor has partnered with home-based care providers, delivering powerful solutions to support the unique challenges of caring for patients in the home. Our team of operating executives, clinicians, and nationally renowned industry experts have run provider organizations and resolved the same challenges you face.
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