Posted on Monday, November 23, 2020
Hospices that involve their client’s families in the care of loved ones results in a much higher satisfaction than those that do not. After a patient’s death, the hospice is required to give the family the Consumer Assessment Healthcare Providers and Systems (CAHPS) survey to allow the family to describe their level of satisfaction of the care received. The survey looks at 11 metrics for the family to grade the level of hospice performance.
“[People] want a provider that can communicate in a real-time format and that they’re accustomed to in other aspects of life. It makes sense that they would feel more taken care of during the toughest time in their life,” said Melissa Kozak, co-founder and CEO of Citus Health. “It’s really a no brainer for hospices to invest in modern technology that enables real-time communication. Like other consumer categories, hospices need to communicate with their consumers in a way that’s most comfortable for them. Technology can directly lead to better perception of hospice.”
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