Collaboration with Hospice Caregivers Boosts Family Satisfaction

Posted on Monday, November 23, 2020

Hospices that involve their client’s families in the care of loved ones results in a much higher satisfaction than those that do not.  After a patient’s death, the hospice is required to give the family the Consumer Assessment Healthcare Providers and Systems (CAHPS) survey to allow the family to describe their level of satisfaction of the care received.  The survey looks at 11 metrics for the family to grade the level of hospice performance.

“[People] want a provider that can communicate in a real-time format and that they’re accustomed to in other aspects of life. It makes sense that they would feel more taken care of during the toughest time in their life,” said Melissa Kozak, co-founder and CEO of Citus Health. “It’s really a no brainer for hospices to invest in modern technology that enables real-time communication. Like other consumer categories, hospices need to communicate with their consumers in a way that’s most comfortable for them. Technology can directly lead to better perception of hospice.”

Click here for the full article.

About Corridor

For over 30 years, Corridor has partnered with home-based care providers, delivering powerful solutions to support the unique challenges of caring for patients in the home. Our team of operating executives, clinicians, and nationally renowned industry experts have run provider organizations and resolved the same challenges you face.

Focusing on key operational, regulatory and financial challenges, Corridor delivers solutions and deep expertise in codingclinical documentationcompliancebilling and education.

To receive the most important industry updates, insights and news impacting home health and hospice, please make sure to sign up for our weekly newsletter.

For additional information, please contact Corridor at 1-866-263-3795.

Explore Corridor’s Solutions

Share This Story, Choose Your Platform!