Hospices Seek to Balance Technology with the Human Touch

Posted on Monday, October 12, 2020

Amid this pandemic, hospices are utilizing technology to enhance operations and patient care.  The move toward technology started before COVID, and hospices are trying to navigate technology and the human touch.

“We have obviously seen an increase in the use of telehealth, and the word of caution there is we want to make sure we learn from this pandemic and accelerate some of that move,” said Edo Banach, president and CEO of National Hospice and Palliative Care Organization (NHPCO) in a recent Netsmart webinar. “We have to make sure that we use technology appropriately, but not to replace the human touch that is the sweet spot of hospice and palliative care organizations.”

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